FAQ

Our products generally ship within 1-2 business days. However, if products are in high demand it can take up to 2 weeks before the product is received (however this is rare).

Shipping Timeframes

To Australia: within 3 - 10 business days
Free Shipping in Australia if you order more than $65

*Shipping timeframes may vary depending on the destination, for any questions please email support.au@thegoodgood.co

Our site is 100% secure and we accept the following payment methods: Visa, Amex, Apple Pay, Google Pay, Paypal, Mastercard, Shop Pay. 

You have 7 days following delivery to inform us of any quality issue. Please take pictures and get in touch on support.au@thegoodgood.co for any query. We ensure 100% satisfaction to our clients. 

We only replace items if they are defective or damaged. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

We take customers security very seriously. Rest assured, no personal information will ever be shared. All payment information is backed by some of the industry's best fraud protection.

What's more, The Good Good is trusted by some of the biggest blue chip organizations across the country such as Salesforce, LinkedIn and Commonwealth Bank.

You can contact us directly through our contact page or via email support.au@thegoodgood.co. Someone will respond usually within 24 hours.